voipElements is a state of the art VOIP PBX System with robust enterprise PBX, video, presence, instant messaging, contact center features, conferencing, faxing, and mobility. Hosted in a secure and scalable data center environment, connected to the world of telephony providers.

Web Interface

An easy self-service 24×7 web portal – Manage your extensions and view their status online.

Call Reporting and Statistics

Easily export call records and view summary of call statistics and detailed call statistics providing ASR, ACD, Call Failure, Call Distribution, Top Users, Top Hangup Causes.

Call Control Panel

Providing a real time dashboard of your call center receiving and making calls. Barge, Whisper and Monitor your agents easily with one click.

Smart Queues

Provide an improved customer experience with history-based queue routing. When this feature is enabled, queues will first attempt to connect callers to the agent they last talked to. This way, customers spend less time on the phone and agents are more efficient.

Local Agents

Call centers have become critical to the success of many businesses. With a combination of IVRs and queues, you can direct all incoming calls to the appropriate destinations.

Remote Agents

Agents do not have to be in the office or connected directly to the voipElements system. They only need access to a phone. Once authenticated to the queue, they will start receiving calls from the queue. The Call Confirmation feature prevents automatic call answering mechanisms to get queue calls, which can be an issue when the agent is using a mobile phone.

Advanced Reporting

The Call Queue Reports and Statistics function can help optimize human resources and business processes. It enables companies to quantify performance indicators, including call report, answered/unanswered calls report, call distribution report, agent report, status report, etc.

Video Calls

Call internally using video instead of just voice.

Conferencing

The conferencing functionality is comprehensive, ranging from simple conferences initiated from the phone keypad to scheduled conferences that require the definition of policies, participants, and conference time options.

Faxing

Fax is available with full T.38 support, pass-through, and endpoint. This feature allows you to send and receive error-free faxes over IP, even on poor quality connections. The fax server has fax-to-email functionality.

Presence

This feature allows users to monitor the status of their co workers, as indicated by their phone devices. Presence is the first thing to check before calling or transferring any calls to your colleague.

PBX Features

Recording

Recording is both automated and event-driven. Event can be triggered by dialing a code during the phone conversation or by an API request. On highly regulated environments, call recordings can be started unconditionally.

Voicemail

Voicemail can be personalized, while messages left by callers may be automatically dispatched by email. Users can check them either over the phone or in the web management interface.

Call Forward

Don’t miss phone calls. Using Call Forward you can forward calls to another extension in the system or to any other phone such as your mobile. Therefore, even if you’re not at your desk, you are not out of reach.

IVR (Single or Multi-nested)

The IVR feature assists you in creating complex auto-attendant voice menus that can be used in multiple contexts, with various options and actions. You can even integrate it with your applications using the API.

Call Screening

This feature is particularly interesting for call centers, but also for other types of organizations, i. e. banks or insurance agencies. With call screening, such companies are able to filter calls by destination, while complying with local regulations and increasing customer satisfaction.

Incoming Call Rules

Improve privacy protection, automate tasks, and enhance user productivity. You can filter incoming calls according to the CallerID, the time of call, and rules that trigger a set of predefined actions, such as call hang-up or transfer to specific phone numbers.

FollowMe Function

Never miss a call, regardless of your location! When a caller dials your number, your cell, your home line and office phone will all ring at the same time. The call will be put through the line that answers first, ensuring that you can be easily reached, even when out of office.

Integration to CRM

Our voipElement platform provides you with an API that notifies all inbound and outbound calls as well as triggers, talk to our consultants on this.

Pricing Information

Standard Extensions

$995monthly
  • Phone Extensions

Unlimited Extensions

$3350monthly
  • Unlimited Local/National/Mobile calls in Australia incl. PBX features

Special Extensions

$450monthly
  • IVRs, Ring Groups, Queues
Binary Elements is currently hosting our organisation’s phone system. The features have helped our organisation’s communication move to a modern age from our legacy phone system. Costs have also gone down with the unlimited voip plans.
Yeong, SSS Auto
Nice implementation and phone system features. Saved us on the telecom costs as well.
Danny Green, Cushman & Wakfield
The team at Binary Elements delivered an excellent PBX system allowing us to conduct marketing calls effectively.
James Pastras, Raine and Horne

Contact us via the form below for more information. Otherwise, please call us at 1300 834 077.

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