Overview

voiceelement delivers an ip phone system with unified communications in mind. This allows organisations to communicate between the different sites easily and cost effectively. Utilizing voip technology, organisations stand to benefit from cheaper call rates than normal land lines.

3CX IP Phone System

Binary Elements is a certified partner of 3CX (http://www.3cx.com) with vast experience on networks and voice over ip technology.

3CX Phone System for Windows is a software-based IP PBX that replaces a proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard – making it easier to manage and allowing you to use any SIP phone (software or hardware).

A software-based IP PBX / PABX offers numerous benefits:

• Easier to install & manage via web-based configuration interface
• Far less expensive to purchase and expand than a hardware-based PBX / PABX
• Improve productivity with presence, desktop based call control and extension management
• No need for separate phone wiring – phones use computer network, easy hot desking!
• Delivery mobility by allowing employees to work from home using a remote extension
• Choose between popular IP hardware phones or softphones - no vendor lock in
• Receive & Make calls via the standard PSTN using VOIP Gateways or cards
• Save on monthly call costs using SIP trunks, VoIP providers or the Skype gateway!

Download the brochure here for more in depth information of 3CX.

Advanced Voice Applications

Not only does voiceelement connect to baseelement and provides a connection between calls vs customer records and record calls. We've also created applications like Intelligent Dialer as well

Intelligent Dialer

The Intelligent Dialer works with a TTT (Text-to-speech) technology and provides an auto dial out to destinations and automatically relaying a message with an audible and comprehensible generated audio.

1. The intelligent dialer looks through a database and picks up the first name
2. It then generates the audio by converting text to speech.
3. E.g. Hi Jane, this is an automated message from XXX, we're calling to confirm your appointment with Dr. Maddock on 1st of May, Tuesday. If you wish to speak to an operator now to change the appointment, please press 1 now, else you can hang up to confirm. Thank you.
4. The receiver is then given a choice to speak to an operator or acknowledge the message by hanging up.

5. These details are updated in the database.

For more information on general VOIP and phone systems, please visit our mini site at http://www.voipelements.com.au